Our Policies

You may cancel or reschedule free of charge up to 24 hours before your appointment. If you cancel within 24 hours of your appointment, any amount you have already paid for that visit is forfeited. If you are using insurance, a late cancellation fee of $50.00 is also charged in addition to the forfeited amount.

Each appointment may be rescheduled a maximum of 2 times. After 2 reschedules, any further changes will be treated as a cancellation and a new appointment must be booked.

• Cancellation window: 24 hours before visit
• Late cancellation fee (insurance): $50.00
• Maximum reschedules per appointment: 2

A "no-show" means a patient does not arrive for a scheduled appointment and has not canceled or rescheduled within the required window.

A no-show will result in forfeiture of payment or automatic dismissal from the practice. If you miss your appointment without cancelling, any amount you have already paid for that visit is kept. If you are using insurance, a no-show fee of $100.00 is also charged, in addition to the amount kept. If you are paying for yourself, the amount kept counts toward the no-show fee of $100.00; if you paid less than $100.00 for that visit, the rest is charged.

By providing a payment card during intake, you authorize the practice to securely store your card information and charge it for the following:

• Scheduled appointment fees (initial and follow-up visits)
• Late cancellation fees as described in the Cancellation Policy
• No-show fees as described in the No-Show Policy

For visits, your card on file is charged before your appointment, usually one or two days ahead. You will get a receipt by text or email after each charge.

You may update your card on file at any time using the secure link provided in your appointment notifications. If your card is declined, you will be sent a link to provide updated payment information.

Card information is stored securely through our PCI-compliant payment processor (Stripe). The practice does not have direct access to your full card number.

These financial policies are subject to periodic revision. By attending a scheduled appointment, you acknowledge and agree to the policies in effect at the time of your visit.

Notification of material changes will be provided via text message or email prior to your next appointment.

Current policies are always available at this URL.