Our Policies

Patients may cancel or reschedule an appointment at no charge provided that notice is given at least 24 hours prior to the scheduled appointment time.

Cancellations or reschedule requests received fewer than 24 hours before the appointment may result in a late cancellation fee of $50.00, charged to the card on file.

Each appointment may be rescheduled a maximum of 2 times. After 2 reschedules, any further changes will be treated as a cancellation and a new appointment must be booked.

• Cancellation window: 24 hours before visit
• Late cancellation fee: $50.00
• Maximum reschedules per appointment: 2

A "no-show" means a patient does not arrive for a scheduled appointment and has not canceled or rescheduled within the required window.

No-show fees are charged to the card on file as follows:

• Self-pay (cash) patients: The pre-paid appointment fee is forfeited. If the fee has not yet been collected, a no-show fee of up to $100.00 will be charged.
• Insurance patients: A no-show fee of up to $100.00 may be charged, representing the difference between the scheduled service fee and any insurance-covered portion.

In all cases, no-show fees will not exceed $100.00 per missed appointment. Repeated no-shows may result in the requirement to pre-pay for future appointments.

By providing a payment card during intake, you authorize the practice to securely store your card information and charge it for the following:

• Scheduled appointment fees (initial and follow-up visits)
• Late cancellation fees as described in the Cancellation Policy
• No-show fees as described in the No-Show Policy

For follow-up visits, your card on file will be charged approximately 24 hours before your scheduled appointment. You will receive a text message or email notification before any charge is processed.

You may update your card on file at any time using the secure link provided in your appointment notifications. If your card is declined, you will be sent a link to provide updated payment information.

Card information is stored securely through our PCI-compliant payment processor (Stripe). The practice does not have direct access to your full card number.

These financial policies are subject to periodic revision. By attending a scheduled appointment, you acknowledge and agree to the policies in effect at the time of your visit.

Notification of material changes will be provided via text message or email prior to your next appointment.

Current policies are always available at this URL.